Privacy policy

Effective Date: 16/12/2024

At Askra.in, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information in compliance with Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process the following types of information:

a) Personal Information (Sensitive Personal Data or Information as per IT Rules)

  • Name
  • Contact details (email, phone number)
  • Billing and shipping addresses
  • Payment details (processed securely through payment gateways)

b) Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage statistics

2. Purpose of Collecting Information

We collect your information for the following purposes:

  • Processing and fulfilling orders, including Cash on Delivery (COD) verification.
  • Communicating updates about your orders and providing customer support.
  • Sending promotional offers (only with your consent).
  • Enhancing website functionality and user experience.
  • Complying with legal and regulatory requirements.

3. Data Security

We adhere to reasonable security practices to protect your information, including:

  • Encryption using Secure Socket Layer (SSL) technology.
  • Secure storage of sensitive personal data.
  • Restricted access to personal data, ensuring only authorized personnel handle it.

4. Data Sharing

We respect your privacy and share your information only under the following circumstances:

  • Service Providers: To facilitate order delivery, payment processing, and customer communication.
  • Legal Obligations: When required by Indian law, courts, or government authorities.

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies to:

  • Personalize your shopping experience.
  • Analyze website traffic and performance.
  • Deliver relevant advertisements.

You can manage cookie preferences in your browser settings. Disabling cookies may affect some website functionalities.

6. Your Rights Under Indian Law

As per Indian data protection rules, you have the right to:

  • Access Your Data: Request details of personal information we store.
  • Correction: Update or correct inaccurate data.
  • Withdraw Consent: Opt-out of marketing or withdraw consent for data processing.
  • Grievance Redressal: File complaints regarding data handling.

7. Order Tracking and Customer Support

  • Tracking details are sent via email.
  • Customers without an email address must contact our support team via WhatsApp for tracking updates.

8. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by Indian law.

9. Changes to this Privacy Policy

We reserve the right to update this policy as required by law or business practices. Updates will be posted on this page, and significant changes will be notified to you via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: askAskra.in
📱 WhatsApp: +91 7702402966

We are dedicated to ensuring your shopping experience with Askra.in is secure and transparent.