Shipping policy
Effective Date: 16/12/2024
At Askra.in, we are committed to providing you with fast and reliable shipping. This Shipping Policy outlines our shipping practices to ensure clarity and transparency. By placing an order on our website, you agree to the terms outlined below.
1. General Shipping Information
a) Coverage
- We currently ship orders across India.
- Delivery to remote or rural areas may take longer than estimated.
b) Dispatch Timeline
- All orders are dispatched within 24 hours of order confirmation (Next Day Dispatch).
- Orders placed on Sundays or public holidays will be processed on the next business day.
c) Delivery Timeline
- Prepaid Orders: Typically delivered 2–3 days faster than COD orders.
- Delivery time depends on the destination and courier partner but is generally between 2 to 7 business days. order will be Delivered.
2. Shipping Methods and Charges
a) Shipping Charges
- Prepaid Orders: Standard shipping charges may apply depending on your location and order value.
- COD Orders: A small convenience fee may apply for Cash on Delivery orders.
b) Free Shipping Offers
We occasionally provide free shipping promotions on eligible products or orders above a specified amount. These promotions will be clearly mentioned on our website.
3. Order Tracking
a) Tracking Information
- Once your order is dispatched, a tracking link will be sent to your registered email address.
- Customers who do not provide an email address must contact our customer support team via WhatsApp (+91 7702402966) to get tracking details.
b) Tracking Updates
- You can track the status of your order through the provided link.
- In case of delays or issues, please contact customer support for assistance.
4. Cash on Delivery (COD) Orders
a) Verification Process
- All COD orders must be verified via phone or WhatsApp before shipment.
- Non-verified COD orders will be canceled after 72 hours of the order placement.
b) Shipping Timeline for COD Orders
- COD orders are shipped only after successful verification, which may slightly delay dispatch.
5. Prepaid Orders
- Prepaid orders are processed and shipped immediately without requiring verification.
- Prepaid orders are prioritized and delivered faster compared to COD orders.
6. Shipping Delays
While we strive to meet delivery timelines, delays may occur due to:
- Unexpected events (e.g., natural disasters, strikes, or holidays).
- Remote locations where courier services operate with limited frequency.
In such cases, we will keep you informed and work with our courier partners to resolve the delay.
7. Undeliverable Orders
Orders may be marked as undeliverable for reasons such as:
- Incorrect or incomplete address details provided by the customer.
- Refusal to accept the order at the time of delivery.
- Non-availability of the customer at the delivery address after multiple attempts.
If an order is returned to us as undelivered:
- Prepaid orders will be refunded, minus shipping charges.
- COD orders will be canceled without a refund of any additional fees incurred.
8. Shipping Partners
We partner with reliable courier services to ensure safe and timely delivery of your orders. The choice of courier may depend on your location and delivery requirements.
9. Lost or Damaged Shipments
a) Lost Shipments
- If your shipment is lost in transit, we will initiate a replacement or full refund upon confirmation from our courier partner.
b) Damaged Shipments
- If your order arrives damaged, please report it to customer support within 24 hours of delivery with photographic evidence and the mandatory unboxing video.
- After verification, we will arrange for a replacement or refund as per our Return and Refund Policy.
10. International Shipping
Currently, we do not offer international shipping.
11. Contact Us
For questions or concerns about your order or this Shipping Policy, please reach out to us:
📧 Email: askAskra.in
📱 WhatsApp: +91 7702402966
We are here to assist you with your shipping-related queries and ensure a smooth delivery process.